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The Company
MDA National is a Medical Defence Organisation or MDO. We provide the highest quality medical defence advice and support to enable our Members to keep on being the best doctors they can be. Remaining true to our 'doctors for doctors' ethos, we are owned and governed by doctors, caring for the wellbeing and interests of doctors.
We take pride in a workplace culture focused on people, collaborative relationships, and continuous improvement. With our commitment to personal growth and development, great leaders, and passion for excellent member service, we provide an environment which encourages you to be the best version of yourself.
The Role
This role is a 12 month fixed term contract
We are looking for a candidate with prior experience in the professional indemnity/ medical indemnity fields who leads by example and has a genuine passion for achieving results for their team, and for the organisation.
This role is varied, working closely with internal and external stakeholders including our Underwriting Committee, Claims team, Member Services and Marketing teams, and of course our members.
Your work will be different every day but in general your priorities will include:
- Responsible for the administration of the Underwriting inbox, maintenance and allocations
- Liaise with the Clinical Underwriting Committee as required on categorisation and procedure queries and update the centralized UW library
- Undertake monthly quality assurance reviews
- Undertake User Acceptance Testing (UAT) for Underwriting system changes as required
- Undertake administrative activities relating to new business function
- Undertake data cleanup activities
- Assist with administration of Dental Schemes
- Assist with high risk member activities and tasks for Medical and Dental portfolios
- Assist with renewal activities as required
- Assist with review of marketing collateral
- Assist with underinsurance policy amendments and administration
- Assist with preparation and delivery of training to new team members and other departments
- Recommend and assist with implementation of improvements to Underwriting processes
The ideal candidate will have the following skills:
- Proactive mindset, positive attitude and strong work ethic
- Strong and effective communication skills, both written and verbal
- Proven customer service skills
- Strong attention to detail
- Adaptable and flexible in approach.
- Competent with systems
- Highly organised and able to prioritise workloads
Preferred qualifications:
- Minimum two years’ experience in and knowledge of Professional Indemnity/Medical Indemnity
- RG146/Tier 2 required
- Thorough understanding of insurance principles, industry practices and Medical Indemnity legislation
- Certificate IV insurance qualification desirable
What's on Offer
- Attractive remuneration
- Fantastic opportunity to join a well-established organisation with an outstanding team culture.
- Contemporary approach to staff development.
- Commitment to flexible working including a hybrid working environment.
- Central Melbourne Office Location close to public transport links and public parking options.
- 24/7 access to Employee Assistance Program.
- HBF health insurance discount option.
- Generous health & wellbeing allowance in addition to salary package.
- Income protection insurance.
- 5 MDAN Additional Leave days per annum.
- Up to 10 weeks Paid Parental Leave.
- Opportunity to purchase 2 weeks additional leave per year.
How to Apply
Please click the ‘Apply’ button and upload a copy of your CV and cover letter.
We invite you to visit our website and LinkedIn for further information on MDA National’s work, culture and values:
Our website: https://www.mdanational.com.au/
Our social media: https://www.linkedin.com/company/118617/
