Job Account Manager

Location: Melbourne, Australia
Region: APAC
Type: Permanent/Full Time

At STATSports, you’ll work with current champions, and help to mould future champions. As part of our team, you will play a part in some of the greatest sporting moments in history. And you’ll have fun doing it! Everything we do helps elite teams and individual athletes of all abilities reach their fullest potential.

We’ve come a long way since 2007 from humble beginnings to world leaders in GPS player tracking and analysis all made possible by our amazing people.
We are a mission-driven collective, we innovate and never sit still, always striving for better and we believe the best is yet to come.

Join the team.

About the role

We're looking for a world class Account Manager to support our professional sports clients globally based in across the APAC region. You’ll own the relationships we have with elite sports organisations providing training, sports consultancy and on-going support daily from our remote HQ in Melbourne. In this role, you’ll become an expert in our industry-leading technology and make sure our clients get maximum value from our products and services.

This is a remote job, but you must be living and have the right to work in Australia , preferably Melbourne, to link up with your colleagues in the area.

Account Management
• Serve as the lead point of contact for all customer account management matters.
• Provide Sports Science consultancy
• Be strategic in your approach, providing proactive, value add account management services
• Ensure clients are using most up to date products, and are fully trained on every aspect of the system
• Be highly personable and professional. Build and maintain strong, long lasting client relationships.
• Ensure the timely and successful delivery of our solutions accordingly to customer needs and objectives.
• Ensure prompt and accurate answers to clients’ queries and assist with challenging requests or issues escalations as needed.
• Ensure client records are up to date and accurate in Salesforce, recording all interactions
• Visit clients throughout the year to ensure client’s needs and objectives are being met.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Collaborate with the Sales Team to identify and grow opportunities within territories.

Miscellaneous
• Continued contribution to the Sports Science Department which includes written Performance Insights
• Be committed to continuous professional development, keeping up to date with the latest developments in the athlete monitoring industry including competitor systems as well as Account Management skills

About You

This role is ideal for someone who enjoys building relationships and likes to work in a fast-paced environment. A world class Account Manager at STATSports is organised, has great communication skills and is passionate about providing exceptional customer experiences.

You’ll need to have:
• At least a 2:1 in Sports & Exercise Science or equivalent.
• Ability to fluently speak English.
• 1 year+ working in a customer focused role.
• Experience working or coaching in High Performance Sports using a GPS Performance Tracking System.
• The ability to travel for work, up to 50% of the time.

Desirable Qualifications:
• Experience with Salesforce CRM.
• Fluency in another APAC based language.

STATSports is an equal opportunity employer. If you feel you would be a great addition to the team and are excited by the prospect of forging an impactful career with us, we would love to hear from you. We would particularly welcome applications from women and underrepresented groups.

No-one wins unless everyone wins!

We believe that diverse teams have the greatest impact, so we really care about creating a diverse and inclusive environment. At STATSports, no one wins, unless everyone wins so we’re focused on creating a team where everyone feels they belong. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. If you do, you'll be joining an environment where everyone has an equal opportunity to share their opinion, showcase their skills, develop their career and be part of a caring and inclusive team.

Why STATSports?
We’re still a small business that happen to be the world leader in our field, that means you can be a part of something big.
Working at STATSports, you’ll have a real impact and see directly how the day-to-day work you do makes a difference in sport at the elite level.
You’ll collaborate with a world class team and be given the freedom to innovate, create and deliver at the highest level.

As part of the team, you’ll all the important stuff as well as:

• 29 days annual leave
• Birthday leave
• Pension Scheme
• Life Cover
• Critical Illness Cover
• Income Protection
• Long Service Rewards
• Health and wellbeing Initiative
• Diversity and Inclusion Initiative