Job Clinical Administration & Office Management (Melbourne)

Acacia Connection (Acacia EAP) was established to be a high-quality Employee Assistance Program and workplace support organisation. Connection, as our name describes, is what we do. Connection is the core of our business!

Our mission is simple – to give each customer and client an experience that exceeds expectations in service, quality, and outcomes to make a real difference in people’s lives. We’re searching for individuals who have the resilience and drive required to help us on that path.

At Acacia EAP we value inclusiveness, excellence, resilience, integrity and innovation. These values are entrenched in the work we do and how we conduct our business. We want to work with people who are passionate about people and who seek long term employment.

As the first point of contact for our Melbourne location, this is an exciting opportunity for a talented professional to become part of an outstanding team within the mental health and wellness industry. In this hybrid role, you will be responsible for delivering a wide range of services including….

Clinical Administration:

• Assisting with induction and onboarding of new clinicians
• Responding to inbound enquiries via phone, email, online chat and SMS
• Organising counselling and other mental health services for clients of companies we support
• Supporting client engagement by coordinating services, scheduling appointments and conducting follow-up / administrative duties
• Providing administrative support to Acacia's clinical team including our Regional Managers and National Clinical Services Manager
• Managing shared mailboxes and ensuring enquiries are actioned within appropriate timeframes
• Acting as a point of escalation for Acacia’s Psychology Team
• Customer contract coordination

Office Management:

• Office management and reception duties for our Melbourne office
• General office support including upkeep of office supplies, stationery orders, grocery orders, collateral, and collecting/posting mail
• Managing meeting room bookings, utilising a digital booking application
• Coordinate local office events including staff meetings, birthday lunches, and special events
• Liaise with local property management and contractors
• Manage office organisation and functionality, including assistance with printers and other equipment.

Why wouldn’t you want to work here?!

This entry level role offers a confidential level of clinical support to Acacia’s clinical team and local office management.

• Although clinical offices, this is a Monday – Friday role with no weekend work required
• You will be part of a team that provides high-quality, person-centered support services to a diverse customer and client base, interacting internally with the various departments as well as external stakeholders and customers
• You will be encouraged to be resourceful and creative in solving real problems for the business and to use your autonomy as you’ll have the empowerment you need to be successful, and the independence to thrive
• You’ll be doing work that matters! We pride ourselves on supporting the mental health and wellbeing of those we connect with, and we embody our brand promise of Every Connection Matters in all that we do

If you have these skills, we’re going to snatch you up!

• Previous experience in an administration, client services, reception or office administration role
• Exceptional attention to detail
• Excellent communication and customer service skills
• Solid organisational and time management skills
• Good keyboarding, PC literacy and IT skills
• A strong team orientation and the ability to work collaboratively
• Someone who takes initiative and has a positive approach
• Professional attitude and friendly phone manner are essential
• Positive can-do attitude
• Job maturity

It’s more than just a job

In addition to these skills, we are seeking a fun loving, enthusiastic person who wants to be part of a growing team. Our team celebrates its wins, and we can offer a great environment to work in, a great team of diverse people, and ability to grow with the business.

At Acacia Connection, every connection matters.

Please include a cover letter providing details on your skills, experience and suitability to this role. Please apply only through the Seek portal.

For queries email Write to the company

Only candidates with the right to work in Australia can be considered for this position.

Please note that we will not be considering recruitment agencies for this position.